Breakdown Recovery in Newtownabbey

Nothing can be left standing on the M2, the M5 or a clearway, and a vehicle left on a hard shoulder can be removed at the owner's cost. On the residential streets set back from the shore, normal parking rules apply and an overnight stay is usually fine. We will give you a straight answer for your actual location when we see it, rather than a general rule that may not fit.

Usually yes. Winching a vehicle back onto the carriageway from a verge or a ditch is a normal part of the work. What matters is the ground conditions and whether there is anywhere to anchor from, which is why we ask about the surroundings on the call.

Yes. Alongside Newtownabbey we regularly attend Mallusk, Greenisland, Belfast, Craigarogan, Roughfort, Ballyrobert and the rest of the Belfast Lough shore, all as part of our County Antrim coverage. If you are between two of those, give us the road rather than the village and we will find you.

We do not publish a blanket response time, because it would not be honest: Newtownabbey is reached by the M2 at the Sandyknowes junction, the A2 Shore Road and the M5 spur, and the real answer depends on the traffic on those roads at that hour and on where our nearest available unit is when you ring. What we will do is give you a realistic time when we take the call, and tell you if it changes. If you are somewhere genuinely dangerous, say so immediately, because that moves you up the list.

Newtownabbey is served by the M2 at the Sandyknowes junction, the A2 Shore Road and the M5 spur, and we cover all of them. Telling us which one you are on, and the direction you were travelling, matters more than the address, because a job on a fast road and a job on a village street are handled completely differently.

The Sandyknowes junction is one of the busiest points on the M2, and a vehicle stopping on the approach to it is in a genuinely poor position rather than merely an inconvenient one. Away from the motorway, much of Newtownabbey is ordinary residential street where a car can usually be left safely if it is legally parked, so the same town covers both extremes.

We are not permitted to work in a running lane on the motorway sections. If the vehicle never reached the hard shoulder, the lane has to be closed or protected first, and that is a PSNI and DfI Roads job. Get as far to the nearside as the vehicle will go, hazards on, everyone out through the nearside doors and behind the barrier or well up the verge. Do not attempt any repair on the offside, and do not stand between the vehicle and oncoming traffic while you wait.

Not on a single unit. If two vehicles need moving from the same place, that is two runs or two units, and we will say which when you call rather than discovering it on arrival.

Say so immediately when you call, because it moves the job up the list. A vehicle blocking a live road, a junction or an emergency access is treated as more urgent than one sitting safely in a layby.

Yes. Many automatics should not be towed on their driven wheels, so an automatic is more likely to need a flat bed than a manual of the same size. Tell us the transmission when you call.

It depends on the vehicle, the distance and what is involved in getting it loaded. We give a quote by SMS before anything is committed, so the price is agreed before we set off rather than discussed at the roadside.